Online Return to Factory Repair Procedure

Dear Customer:

Perle Systems Limited found that the "Number One" repair charge not covered under warranty is due to customers not loading the latest software available from our website. To avoid unnecessary NFF (No Fault Found) charges, please load the latest software for your product to provide a possible fix to your problem.

Click here for downloads

For service related issues or for immediate express replacement options and upgrades, please contact Perle Service Sales

If you suspect that your Perle product is faulty, please follow the procedure outlined below.

If you have a maintenance contract do not use this form, please contact PTAC
Consult The Perle Limited Lifetime Warranty. Or this form can also be used for non-warranty repairs which will be chargeable.
Complete the form below and send it to Perle by activating the submit button at the bottom of the form.
Perle logistics issues an RMA number and address of a repair depot within 48 hours. If you have questions, e-mail logistics@perle.com
When shipping, clearly label all returned goods with the RMA number assigned to you and return to the specified repair depot. Please ship via a traceable carrier (UPS, TNT, FedEX, Airborne, etc) to ensure your package does not get lost in transit.
Please allow 30 calendar days for repairs of your RMA plus applicable time for shipping to and from the repair depot.
Customer is responsible for all shipment costs, clearance charges, associated duties and taxes both to and from the designated repair center. Please supply your preferred courier name and account information in the boxes provided below.

I can't wait 30 days!
Have a Perle maintenance professional contact me about other repair and express replacement options.

* Required Fields
Perle respects your privacy and is committed to protecting it. We do not rent, sell, loan or trade this information. We will abide by the policies laid out in our Privacy Policy when receiving and responding to requests made through this form.

Product Name ^*

Serial Number ^*

The serial number entered could not be validated. Please check serial number has to be entered exactly as it appears on the serial number plate. If you believe the serial number is correct, check the following box to bypass validation. Note that checking this box, will result in this request being processed manually and will delay the response from Perle.
Bypass Validation

Problem Description ^*

I Am A

Courier Name ^*

Courier Account ^*

Is Return Shipment Insurance required?

Yes No

Insurance Value

Insurance Currency

First Name ^*

Last Name ^*

Direct Phone

Mobile

Company Phone

Fax

Email ^*

Company ^*

Company Address ^*

City ^*

Postal Code (ZIP) ^*

Country ^*

Is the Return Shipping Address different from the Billing Address?

Yes No

Equipment Address

Country

City

Postal Code (ZIP)

For expedited repair services please provide full problem details in the "Problem Description" field before clicking the Submit button. Thank You!

Please note:

Perle Systems Limited found that the "Number One" repair charge not covered under warranty is due to customers not loading the latest software avilable from our web site. To avoid unnecessary NFF (No Fault Found) charges, please load the latest software for your product to provide a possible fix to your problem. Click here for downloads
Only manufacturing defects are repaired free of charge. For more information please consult the Perle Limited Lifetime Warranty
If no fault is found in the returned unit, it will be considered a chargeable item. (maximum $250.00 USD per unit)
Turnaround time will be 30 days plus applicable shipping time to and from the repair depot.

If the above terms are acceptable, please signify by clicking the Accept Terms button. If you require further information or clarification, please e-mail logistics@perle.com

I do not accept terms